Automated Business Loan Origination
System to Drive Efficiency

About the Client

The client provides low-cost financing solutions to small businesses in the US. They provide term loans and a Line of Credit to thousands of small businesses and stand out in the market because of their quick turnaround time, hassle-free, fully digital experience, and reduced paperwork. Our client has an A+ rating from BBB and a Trustpilot rating of 4.90 on a 5.0 scale.

Background

The ticket size of the loans for this client is between $250,000 and $500,000. These are unsecured loans for a term of 3-5 years with an APR starting at 9.49%. They process a few thousand loan applications on a monthly basis.

At present, their entire underwriting process is largely manually driven across spreadsheets and Google Drive, which significantly increases the turnaround time and effort to process an application and also leads to lower satisfaction amongst customers and partners.

Key Requirements

The client wanted to increase the number of loans they fund each month by improving the TAT. To achieve this, they had to make the entire underwriting process more efficient and software-driven. Also, to improve the quality of underwriting and without asking for too much information from the customers, the client had a choice to use various Third-party data sources in their approval waterfall.

Proposed Solution

LendFoundry proposed its Loan Origination System, which will enable the client to process an increased number of loans more efficiently and in a more automated way. The applications are initiated, and the minimal data required to process an application is collected from the borrower. As soon as these details are received and the application passes initial pre-eligibility checks, the application is submitted to Lendfoundry’s LOS through an API. LF LOS then manages the entire process of the loan origination cycle, i.e., the verifications (where most of the third parties are integrated), collecting and storing of the required documents, the underwriting process (where the custom screens are provided), and offer generation to funding.

Integrations Used

Transunion
PayNet
plaid
ocrolus
Middesk
Socure
Emailage
tin-check
Lexis_Nexis
Equifax
DocuSign
twillio_sendgrid
salesforce

Features Used in the Solution

LendFoundry offered an API-based LOS, a back-office portal (for our client’s team), and a Broker portal(for their partners to submit and track applications) to fulfill the client’s expectations. The client is using their own online application submission form, which is hosted on their website.

Key Features:

  • Very flexible workflow – A lot of features that are usually stage-specific were enabled across the stages as per the client’s request.
  • Occasionally, based on initial data submitted by the borrower, an application may get rejected. But with the intervention of our client’s sales team, they are able to get additional details to be able to process the application further. To enable automation and yet reduce rejection, a feature was provided for “soft decline”, and this will allow the back office user to revive an application to process this further. This reduced the need to submit the entire application again.
  • Provided 5 data and calculation-heavy custom screens that had the ability to pull data from third parties, perform calculations, and allow users to edit the data and add notes.
  • To manage details needed for larger loans, additional features like custom fields, custom tabs, additional notes in various sections, etc., were provided. Some of the out-of-the-box features, like escalation, assignment, notes, audit logs, activity history, etc., along with these custom features, made it possible to use automation to assist complex decision-making and also to move the application forward automatically as soon as the manual inputs were taken care of.
  • 2 Factor authentication for secured access to the application.
Key Features

Key Challenges

To accommodate the custom workflows of the client, a lot of new features were designed and implemented in LendFoundry.
They are –

  • Handling a large number of documents and also very large files required us to strengthen our document management and storage process. Now we can handle 5x bigger size documents within the same response time.
  • We were sometimes facing issues with a timeout from Ocrolus, and thus, a new automated solution was created to automatically resend the information to Ocrolus.
  • The client was using multiple bureaus, and at times, they needed to pull the bureau reports multiple times. A new feature was added to enable the pulling of Bureau Reports multiple times.
  • The custom screens were very data-heavy and required complex calculations to be built in, apart from third-party data pulls. The addition of Notes to these screens added to the complexity.
  • LendFoundry’s UX team worked closely with the client’s operations team to make sure that these large screens were easy to use on a day-to-day basis.
  • Change management was an important element in the success of making the existing teams accept automation.

Overall Impact

The automation achieved through the implementation of LendFoundry helped the client optimize their underwriting process by enhancing throughput and accuracy. The modular architecture of the implementation also enabled the client to integrate with a large number of third parties.

The flexibility implemented in the system enabled the client to cover a larger number of scenarios for underwriting.

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